Parts, Repairs, Warranty

visit the Lowel Parts Center

Parts

Repairs

Limited Warranty

Although we sell our products only through authorized dealers in the USA, repairs are made and replacement parts are sold directly to the consumer, as well as through dealers. In the event that repairs or replacement parts are required, contact our factory in Hauppauge N.Y., or your Lowel dealer. To research parts, visit the Lowel Parts Center. You'll find exploded view drawings that you can zoom into for easier part identification. Click the 1st image below to download a copy of our Parts book with a printable / faxable parts order form. Already know what parts you need? Download the faxable order form below the parts catalog.
Already know what parts you need? Download the faxable order form below the Parts Catalog.

lowel parts book Lowel Order Form
If Lowel shall, upon the request of the consumer, install, alter, modify or repair any Lowel product, or component thereof, then Lowel shall warrant such product, or component, from the date of installation, alteration, modification, or repair, in accordance with the specifications published by Lowel for the applicable time period, if any, for such period or component, and under the conditions, limitations, and procedures set forth in this warranty. Lowel will not be responsible for any loss, damage, or expense of any kind resulting from the installation, alteration, modification, or repair of any Lowel product by any entity other than Lowel.

Procedure
In order to make a claim under the above warranty, the consumer must, within the applicable time period, if any, bring or send, postage paid, the defective product and proof of purchase (or, if applicable, proof of installation, alteration, modification, or repair by Lowel) to the consumer's Lowel dealer or to the Lowel factory in Hauppauge, N.Y.
Lowel-Light Manufacturing, Inc. ("Lowel") warrants that its products (other than those products, which by their nature, are consumed), under normal use, in accordance with operating instructions, will perform to the specifications published by Lowel at the time of purchase, for the following periods, from the date of purchase by the consumer.

Five Years: with respect to stands and poles.

Two Years: with respect to lighting fixtures only.

One Year: with respect to all other products (other than those products which by their nature are consumed).

Lowel warrants that those products, which by their nature are consumed, such as gels and Gaffer-tape, under normal use, in accordance with instructions for use, will perform to the specifications published by Lowel at the time of purchase. In the event of a defect reported by the consumer within the applicable time period, if any, Lowel will, at its option, replace or repair the defective merchandise at no charge to the consumer for either parts or labor. The consumer should be aware that Lowel does not manufacture lamps and therefore makes no warranty with respect to these products. However, the warranty of the manufacturer of such products, if any, shall be assigned to consumer if permitted by such manufacturer.

Warranty Exclusions
THE WARRANTY SET FORTH ABOVE IS THE ONLY WARRANTY MADE BY LOWEL WITH RESPECT TO LOWEL PRODUCTS AND LOWEL DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY LIABILITY WITH RESPECT TO SAME WHETHER IN CONTRACT, TORT OR OTHERWISE. IN NO EVENT SHALL LOWEL BE LIABLE FOR LOST PROFITS, OR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES INCURRED BY THE CONSUMER.

Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

General
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Lowel Dealers

Our equipment is sold only through authorized Lowel dealers in the United States and Canada and in any other country where there is a Lowel distributorship. Click here to find a Lowel dealer.

Prices

All prices are US $ suggested list price. Possession of Lowel-Light Manufacturing, Inc. prices, price list, catalogs and supplement sheets is not in and of itself an offer to sell.

Changes

We reserve the right to change, in whole or in part, prices, product specifications, products offered, terms and conditions of sale and policies without notice. See Consumer Policy and Warranty for more information.



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