Although we sell our products only through authorized dealers in the USA, repairs are
made and replacement parts are sold directly to the consumer, as well as through dealers.
In the event that repairs or replacement parts are required, contact our factory in
Hauppauge N.Y., or your Lowel dealer.
To research parts, visit the Lowel Parts Center. You'll find exploded view
drawings that you can zoom into for easier part identification.
Click the 1st image below to download a copy of our Parts book with a printable / faxable
parts order form.
Already know what parts you need? Download the faxable order form below the parts catalog.
Already know what parts you need? Download the faxable order form below the Parts Catalog.
If Lowel shall, upon the request of the consumer, install, alter, modify or
repair any Lowel product, or component thereof, then Lowel shall warrant such
product, or component, from the date of installation, alteration, modification,
or repair, in accordance with the specifications published by Lowel for the
applicable time period, if any, for such period or component, and under the
conditions, limitations, and procedures set forth in this warranty. Lowel will
not be responsible for any loss, damage, or expense of any kind resulting from
the installation, alteration, modification, or repair of any Lowel product by
any entity other than Lowel.
In order to make a claim under the above warranty, the consumer must, within the
applicable time period, if any, bring or send, postage paid, the defective product
and proof of purchase (or, if applicable, proof of installation, alteration,
modification, or repair by Lowel) to the consumer's Lowel dealer or to the Lowel
factory in Hauppauge, N.Y.
Lowel-Light Manufacturing, Inc. ("Lowel") warrants that its products (other than
those products, which by their nature, are consumed), under normal use, in accordance
with operating instructions, will perform to the specifications published by Lowel at
the time of purchase, for the following periods, from the date of purchase by the consumer.
Five Years: with respect to stands and poles.
Two Years: with respect to lighting fixtures only.
One Year: with respect to all other products (other than those products which by their nature are consumed).
Lowel warrants that those products, which by their nature are consumed, such as gels and
Gaffer-tape, under normal use, in accordance with instructions for use, will perform to
the specifications published by Lowel at the time of purchase.
In the event of a defect reported by the consumer within the applicable time period, if
any, Lowel will, at its option, replace or repair the defective merchandise at no charge
to the consumer for either parts or labor.
The consumer should be aware that Lowel does not manufacture lamps and therefore makes no
warranty with respect to these products. However, the warranty of the manufacturer of such
products, if any, shall be assigned to consumer if permitted by such manufacturer.
THE WARRANTY SET FORTH ABOVE IS THE ONLY WARRANTY MADE BY LOWEL WITH RESPECT TO LOWEL
PRODUCTS AND LOWEL DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE AND ANY LIABILITY WITH RESPECT TO SAME WHETHER IN CONTRACT, TORT OR OTHERWISE. IN NO
EVENT SHALL LOWEL BE LIABLE FOR LOST PROFITS, OR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES INCURRED BY THE CONSUMER.
Some states do not allow limitations on how long an implied warranty lasts, and some states
do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Our equipment is sold only through authorized Lowel dealers in the United States and Canada
and in any other country where there is a Lowel distributorship. Click here to find a Lowel dealer.
All prices are US $ suggested list price.
Possession of Lowel-Light Manufacturing, Inc. prices, price list, catalogs and supplement sheets is not in and of itself an offer to sell.
We reserve the right to change, in whole or in part, prices, product specifications,
products offered, terms and conditions of sale and policies without notice.
See Consumer Policy and Warranty for more information.