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Information for Using this Site, and Lowel Equipment Tips

The Lowel Parts Center can be used to:

a) identify and order parts for replacement and repair;
b) clarify the assembly sequence of parts while making repairs;
c) select spare parts for repair departments.

How to use
Consult the web pages for appropriate equipment part number on the drawing or table and find the name and cost of the part on numerically arranged lists beneath the illustrations. Replacement equipment available directly from Lowel is arranged in 2 groups—individual Parts & Assemblies, and Products.

Most Products are available only through Authorized Lowel Dealers. The products listed, as well as some others, may be purchased directly from Lowel.

Most assemblies and parts shown in the exploded view drawings have numbers; however, some do not. Those with numbers can be used for replacement or repair using a few basic tools. Parts without numbers require special tools or assembly techniques (such as riveting) and are not available.


Ordering Parts

Check with your Lowel Dealer to determine if they have stock of the needed items. If not, Lowel can ship parts from our Factory. See price list & order form insert for more information. We make every effort to ship parts within a few days. Lowel parts are available only in limited quantities for the purpose of maintaining and repairing Lowel equipment.

Price and availability are subject to change without notice.

Repairs
Some Lowel Dealers can repair our equipment. If your dealer is not able to handle repairs, send or bring your Lowel equipment to our Long Island Factory along with a description of the problem. Please include your daytime phone number. We will charge on a time and materials basis and will not undertake repairs that rival new equipment costs. Requests for quotes will necessarily delay repairs.

For warranty repair, see Limited Warranty.

Any unauthorized changes, modifications, repairs, tampering, and adjustments made to the product will void all warranty coverage. For more information on the product warranty, please contact us.

  • Always read the instructions supplied with Lowel fixtures. Copies are available online at lowel.com, or by contacting us.
  • Electrical repairs should be undertaken only by qualified electricians. Lowel will not be held liable for any loss, damage, injury, or expenses of any kind resulting from out-of-factory alteration, modification or repair of any Lowel product.
  • Serious damage to lights and to users can result from interfering with the unit’s ventilation. Never cover any light with aluminum foil or other materials. Make certain that reflector doors on the Tota-light are open to the proper minimum operating position before turning the unit on.
  • Safety screens must always be used. Tota, Omni, and DP Lights all come with safety screens that attach to the front of the fixture to provide added protection in case of an exploding lamp.

If you own older fixtures (pre-1990) without safety screens, please contact us. We’ll send free safety screens for your lights.


Lowel Equipment Tips

Causes of Short Tungsten-halogen Lamp Life
1) Defective lamps
Due to inconsistencies in lamp production, an individual lamp or a batch of lamps may function for far less than their “rated life.” If all other short-life factors are properly attended to, and you think that your lamps are defective, contact your dealer or the lamp manufacturer with the following information: manufacturer’s name, total operating life of each lamp (in approximate hours), and the batch number printed on the lamp base of each lamp.

2) Improper insertion (seating) of lamps
In order to maintain proper electrical contact, new sockets are “stiff” and may require considerable lamp insertion pressure. If the lamp is not fully inserted arcing and pitting of the socket contacts and lamp pins may occur. This diminishes electrical contact, and causes overheating of these parts, leading to rapid lamp contact and socket contact deterioration.

3) Defective or worn-out lampholders (sockets)
If the contact or contact spring in any light fixture is loose or dark or dull or pitted, short lamp life and erratic (turning on-off) performance may result. Lampholders with dark, loose or pitted contacts should be replaced.

4) Use of the fixture in improper orientations
See instructions for individual light fixtures.

5) Operating the fixture at improper voltages
Lamps must be operated at proper voltages. Never use 12, 30 or 120V lamps at higher source voltages. Check lamp voltage and source voltage before turning on light.

6) Shock or vibration
Compact filament lamps (such as the Pro and Omni) may fail if subjected to vibration while on. Turn off light before moving or adjusting. Focus smoothly.

7) Frequent removal and insertion of lamp
Leave lamps in fixtures during normal location transport.

8) Ventilation obstruction
Never block any vents on any Lowel light, for any reason.

Cables
It is not unusual for cables to be warm during normal operation. However, switches should not be warmer than the cable. A hot switch or electrical plug (male or female) may be on the verge of failure,
and should be replaced. In general, a loose contact will result in overheating at that contact. Tightening a loose screw (in a switch or female plug) may alleviate this problem. Aging cables may become progressively warmer. However, if the insulation becomes excessively hot
and begins to melt or crack, the cordset should be replaced.

Dimmers
120V dimmers may be used with all Lowel lights in conjunction with 120V tungsten lamps. They should not be used with Lowel fluorescent fixtures. (You cannot use a 120V dimmer to control a 30V or 12V lamp). Most electronic dimmers can cause the lamp filament to hum, and will lower the color temperature (making the light appear more yellow). Also, if a lamp is dimmed too low and the halogen
cycle is interrupted, the lamp’s quartz walls may blacken.

220/240 Volt
Many CE approved Lowel tungsten-halogen lights can be used at 220V or 240V. If a 240V lamp is available for a particular unit (such as the EMF for the Tota-light), choose the appropriate AC cable, either from this site, the full Lowel catalog, or at lowel.com. You can operate the light with 120V lamps from 220V or 240V sources (such as are found abroad) with a commonly available electrically approved
converter, though with lowered color temperature.